To return merchandise purchased at Hardwood4PRO, a Returned Material Authorization (RMA) is required. Please contact a sales representative to assist you with an RMA.
Any order claims and/or discrepancies should be reported to Hardwood4PRO within 5 days of receiving the product.
Credit will be issued using the same method by which the material was purchased, minus a 20% restock fee. Hardwood4PRO cannot accept returns on stock items after 30 days.
Products that are received for credit by Hardwood4PRO and meet any of the following conditions are not eligible for return and may be rejected:
- Products not purchased from Hardwood4PRO
- Any products that have be damaged or altered in any way –this excludes manufacturer defects as well as materials damaged in shipping
- Any products not returned in the original packaging and/or without original accessories
Hardwood4PRO will gladly assist in any way to help our flooring professionals obtain "special order" products for their consumers. However we cannot accept returns on such products. Your understanding in this matter is greatly appreciated.